Windows 2000 Implementing and Managing Microsoft Exchange 2000

Course Length:  5 days

Course Overview

The goal of this course is to teach students the knowledge and skills necessary to install, configure, and administer Microsoft Exchange 2000. This course also provides prerequisite knowledge and skills required for Course 1573, Designing Microsoft Exchange 2000 for the Enterprise and Course 2355, Upgrading Microsoft Exchange Server 5.5 to Microsoft Exchange 2000.

At Course Completion

At the end of the course, students will be able to:

• Install Exchange 2000.
• Create and manage Storage Groups, Mailbox Stores, and Public Folder Stores.
• Create and manage public folders, users, contacts, and distribution lists.
• Configure full-text indexing.
• Create and apply mailbox store and public folder store Policies.
• Create a Simple Mail Transfer Protocol (SMTP) Connector to the Internet.
• Connect Exchange Routing Groups.
• Configure Microsoft Outlook Web Access, Web Folders, and Exchange Installable File System.
• Backup and restore Exchange 2000 Server.

Exam Preparation

This course will help you prepare for Microsoft exam 70-224.

Prerequisites

• A working knowledge of Microsoft Windows 2000.
• Completed Course 1560, Updating Support Skills from Windows NT 4.0 to Windows 2000, or Course 2154, Implementing and Administering Microsoft Windows 2000 Directory Services, or equivalent working knowledge.
• Working knowledge of Networking, including Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), and Internet Information Services (IIS).
• Working knowledge of Internet protocols, including Post Office Protocol version 3 (POP3) or Internet Message Access Protocol version 4 (IMAP4), SMTP, Hypertext Transfer Protocol (HTTP), and Network News Transfer Protocol (NNTP).

Course Outline

Section 1: Introduction to Microsoft Exchange 2000

Exchange 2000 Product Offerings
Integration with Windows 2000
Administrative Capabilities
Message Routing Capabilities
User Capabilities
Developer Capabilities

Students will be able to:

• Define and describe the basic features, components, products and functions of Exchange 2000 and messaging platforms in general.
• Describe the Exchange 2000 features.
• Describe how Exchange 2000 is integrated with Windows 2000.

Section 2: Installing Microsoft Exchange 2000

Exchange and Windows 2000
Preparing to Install Exchange 2000
Installing Exchange 2000
Default File Locations and Share-Point Permissions
Troubleshooting Installation Options

Students will be able to:

• Describe the prerequisite steps for an Exchange 2000 installation.
• Prepare for installing Exchange 2000.
• Install Exchange 2000.
• Perform special Exchange 2000 installations.
• Identify post-installation issues.

 Section 3: Administering Microsoft Exchange 2000

Introduction to Administrative Utilities
Introduction to Exchange System Manager
Managing Administrative Security
Creating and Configuring Administrative Groups
Using Exchange 2000 System Policies
Administering Exchange 2000 Address Lists

Students will be able to:

• List and describe the main components of Exchange System Manager that are used for administering Exchange 2000.
• Manage administrative security for Exchange 2000.
• Create and configure administrative groups.
• Use Exchange 2000 system policies to administer Exchange 2000.
• Administer Exchange 2000 address lists.

Section 4: Creating and Managing Storage Groups and Stores

Storage Groups
ESE Features of Exchange 2000
Creating Storage Groups
Creating Stores
Managing Storage Groups and Stores

Students will be able to:

• Create and manage storage groups and stores.
• Describe the ESE features in Exchange 2000.
• Commit data to a database.
• Index contents of databases.
• Describe search architecture.
• Administer full-text indexing.
• Troubleshoot full-text indexing.

Section 5: Creating and Managing Recipient Objects

Creating Recipient Objects
Configuring Recipient Objects
Managing Recipient Objects
Making Bulk Changes to the Directory
Configuring Policies

Students will be able to:

• Create recipient objects, including mailbox-enabled users, and mail-enabled users, contacts, and groups.
• Configure users, groups, and contacts.
• Manage recipient objects by creating additional e-mail addresses, by applying rights and permissions, and by moving mailboxes between databases or servers.
• Make bulk changes to the directory by importing and exporting Active Directory information.
• Configure recipient policies and mailbox store policies.

Section 6: Creating and Managing Public Folders

Introduction to Public Folders
Configuring Public Folder Permissions
Managing Public Folder Replication
Replicating Public Folders
Setting Public Store Policies

Students will be able to:

•  Configure public folder permissions for the parent folder and describe how permissions are propagated to subfolders.
• Create and monitor a public folder replica, and enable a public folder referral.
• Use message state information to determine whether a public folder is synchronized, to identify information stores maintaining replicas, and to resolve content conflicts.
• Apply public store policies to the information store and explain conditions under which multiple policies can be applied

Section 7: SMTP in Microsoft Exchange 2000

Introduction to SMTP Configuring multiple SMTP Domain Names Configuring an SMTP virtual server Configuring an SMTP connector Troubleshooting SMTP connectivity

Students will be able to:

• Describe the role of SMTP, Extension to SMTP (ESMTP), and DNS in Exchange 2000.
• Configure multiple SMTP domain names.
• Configure an SMTP virtual server.
• Configure an SMTP connector.
• Choose the tools for troubleshooting SMTP connectivity.

Section 8: Message Routing and Microsoft Exchange 2000

Message Routing and Routing Groups
Connecting Routing Groups
Determining Link Status
Routing Messages

Students will be able to:

• Define message routing and routing groups, create routing groups, explain how message transfer works between servers running Exchange 2000 installed in the same routing group and installed in different routing groups, and compare how routing groups work in mixed and native mode.
• Describe each of the connectors you can use to connect routing groups, including the routing group connnector, SMTP connector, and the X.400 connector.
• Describe how Exchange uses the link state table and the link state algorithm to determine link status.
• Outline how Exchange 2000 selects a message route, how Exchange routes messages between multiple routing groups, and how Exchange routes messages outside of an Exchange 2000 organization.

Section 9: Message Flow in Microsoft Exchange 2000

Message Flow Architecture
Working with Failed Links
Message Tracking

Students will be able to:

•  Describe the message flow architecture in Exchange 2000.
• Describe how Exchange 2000 handles failed links, including recovering a link and rerouting messages.
• Enable message tracking as well as subject logging, and explain how to use tracking to troubleshoot message delivery.

Section 10: Configuring Internet Protocols

IIS Integration with Exchange 2000
Examining Client Connectivity and Security
Kerberos Authentication
Front-End/Back-End Server Configuration and Security
Configuring NNTP Services
Troubleshooting Client Connectivity by Using Telnet

                Students will be able to:

• Describe the functionality that is provided by the integration of IIS with Exchange 2000.
• Describe the message transfer process and the security options for Internet clients using IMAP4 and POP3. In addition, describe how Lightweight Directory Access Protocol (LDAP) is used in the message transfer process.
• Describe the Kerberos protocol version 5 authentication process.
• Explain the authentication process and the different firewall configuration options when using front-end/back-end servers.
• Configure a NNTP virtual server, create and store newsgroups, and create newsfeeds.
• Troubleshoot client connectivity using by Telnet.

Section 11: Accessing Microsoft Exchange 2000 with Outlook Web Access

Examining Outlook Web Access Components and Process
Configuring an HTTP Virtual Server
Securing Outlook Web Access Communication

Students will be able to:

•  Describe the benefits of Outlook Web access, the capabilities that Web Distributed Authoring and Versioning (WebDAV) provide to Outlook Web Access users, and the clients that are supported by Outlook Web Access.
• Explain the function of each component used by Outlook Web Access to process a client request in a single server environment and front-end/back-end environment.
• Create and configure an HTTP virtual server.
• Describe the authentication and encryption methods available when using Outlook Web Access with a single server configuration and a back-end/front-end server configuration.

Section 12: Configuring Instant Messaging

Introduction to Instant Messaging
Basics of Instant Messaging
Instant Messaging Terminology
Instant Messaging Components
Installing and Configuring Instant Messaging
Instant Messaging Operations and Considerations
Best Practices

Students will be able to:

• Describe how Instant Messaging works and how it is configured.
• Identify and describe the components of Instant Messaging.
• Install and configure Instant Messaging server components and Instant Messaging clients.
• Describe the Instant Messaging process and identify security considerations.
• Identify best practices for working with Instant Messaging.

Section 13: Monitoring Microsoft Exchange 2000

Tools for Monitoring Exchange 2000
Monitoring Exchange 2000 by Using The Performance Console
Monitoring Exchange 2000 by Using Monitoring And Status
Logging and Viewing Diagnostic Data

Students will be able to:

• Describe the tools that you use to monitor the performance of a computer running Exchange 2000.
• Identify resource bottlenecks by monitoring Exchange 2000 and Windows^® 2000 performance objects and counters using Performance Logs and Alerts and System Monitor.
• Monitor services and resources, create notifications, and view server and connector status by using Monitoring and Status.
• Assess system efficiency by configuring diagnostic logging on components and using Event Viewer to view the log files.

Section 14: The Microsoft Exchange 2000 Challenge

The Exchange 2000 Challenge is an activity used to review the entire course and inspire classroom discussions.