Pinnacle Training Policies

Location of classes
Pinnacle Computer Services
640 S. Hebron Ave.
Evansville, IN 47714
For directions check out our maps or call 812-476-6662.

Time
Class time is 8:30am to 5pm CDT.
Lunch will be 1 hour. (Time is at the discretion of the instructor.)

What to bring
Students are welcome to bring any projects they are currently working on to discuss with the instructor during breaks. Pinnacle will provide all materials needed for class.

What to wear
We want our students to be comfortable, so dress is casual.

Refreshments
Each day Pinnacle will provide coffee and breakfast snacks. We will also provide popcorn in the afternoon. Lunch is on your own.

Upon completion of the course
You will receive a Certificate of Completion. Each student receives 60 days of FREE phone and email support. Students may also audit the class for FREE in the year following the initial course*. Pinnacle is an Active Continuing Education Sponsor.
*Re-attend class must take place within 1 year anniversary date of initial class. Students may re-attend only in a regularly scheduled class with openings. Classes where a newer version of software is taught are considered a different class, therefore not subject to the re-attend policy. Students who re-attend must bring their book from the original class. Exclusions include custom training, private training, and custom dates.

Satisfaction Guaranteed
Pinnacle Computer Services guarantees the quality of its training. If for any reason a participant feels he/she has not received the full benefit from the course, he/she can audit the same course at no charge.

Payment Policy
Prepayment is required. Payment via credit card (Visa, American Express, Discover, Master Card) is the quickest and surest way to reserve your seat. Corporate clients may fax a copy of a Purchase Order to 812-469-4164 to reserve a seat.

Cancellation Policy
Clients may cancel a class and receive a full refund (minus a 20% administrative fee) if cancellation is received at least 14 days prior to class start date. Clients are not eligible for a refund if cancellation is received within 14 days of class start date. Rescheduling is permitted in accordance with the Rescheduling Policy.  Pinnacle Computer Services reserves the right to cancel classes due to low enrollment or other unforeseen circumstances.  Customers will then be offered the option of a full refund or to reschedule the class.

Rescheduling Policy
Clients may rescheduling a class without charge if the rescheduling request is received at least 14 days prior to the class start date. Rescheduling within 14 days of the class start date will be subject to a $100 rescheduling fee, which will be billed to the client’s payment method.

Thank you for your interest in training at Pinnacle Computer Services. We look forward to seeing you in class!